You can click the Order Via WhatsApp button on any page on the website, where you’ll be
connected to one of our client support team members who will assist you in making your order.
Bespoke at TDC means the client is directly involved in the production process, giving you creative control over the final piece. From the design to the finished product, you own every part
of the creation process at TDC.
No, at TDC, we can make anything from denim. TDC is your creative canvas, allowing you to
bring any design idea to life. Whether its something saved on your Pinterest board or an original
concept, we’re here to help you make a bold fashion statement.
The typical turnaround time from fitting to production is 3-5 business days, depending on the
complexity of the design and current workload.
Yes, we offer free deliveries for every order within Nairobi. For larger distances or specific
conditions, a delivery fee may apply.
We begin with a fitting, where our in-house designer meets you at your convenience to take
measurements and discuss your design preferences. This includes color choices, fit (baggy or
slim), unique features, and any personal branding. Your bespoke item is then produced and
delivered within 3-5 days.
Once you find the product you want, click it to view the product page. Add it to your cart and
proceed to checkout. Payments can be made via various options, including M-Pesa and credit
card. After checkout, our team will contact you via WhatsApp to arrange logistics and delivery.
Our sizes follow standard UK sizing, ranging from XS to XL for men and 8-14 for women.
However, with TDC’s bespoke service, we ensure each item is tailored to your specific
measurements after your order is placed.
You can reach us via call or WhatsApp at +254 743 423 888, email us at help@truedenimcollection.com, or message us on social media (@TrueDenimCollection).
Since every item is bespoke, the client has a chance to try the item upon delivery. Any issues are addressed on the spot and resolved before final delivery. Post-delivery concerns can be reported,
and we will ensure a resolution with client satisfaction as our priority.
Yes, TDC provides bulk production for corporate clients, small businesses, and events (brand
activations, corporate merchandising, etc.). We can produce 100+ pieces per project.
While TDC operates primarily online, we produce each piece on a per-order basis from our
workshop located at Maziwa Market. We plan to launch a retail space soon.
Yes, we deliver within Kenya through local couriers and internationally through global services
like DHL. Clients outside Nairobi or Kenya may not participate in in-person fittings, but we
accommodate by using sketches and measurements provided by your local tailor.
Yes, we provide consultations for clients looking to place bulk or bespoke orders. Simply contact WhatsApp at +254 743 423 888, email us at help@truedenimcollection.com, or message us on social media (@TrueDenimCollection).
To buy a TDC Experience ticket, start by visiting https://truedenimcollection.com/events. Select the event, choose your preferred ticket type, add the quantity, and click “Get Tickets.” This will take you to a page where you’ll need to fill in your details, such as your name, email address, and phone number. After completing the form, click “Proceed to Payment.”
Next, you’ll be taken to a summary page to review and ensure that all your details are correct. If everything looks good, click “Proceed to Checkout.” On the final page, you can select a payment method, including Bank Transfer, Card, or Mpesa. Choose your preferred option, complete the payment, and you will receive an email with a link to download your ticket. And just like that, you’re ready to join the TDC Experience!
